Trust and Transparency

We aim to keep service behavior understandable: explicit pricing flow, clear entitlement status, and documented cancellation paths where available.

Retention windows are set to support watch continuity and service operations while avoiding excessive retention of unused personal artifacts.

Playback availability depends on upstream provider availability, account entitlement states, and operational infrastructure health.

Requests are investigated with priority by impact category: account, billing, playback, and security-related incidents.